Privacy Policy

Introduction

8ee88 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear, plain terms what information we collect, why we collect it, how we use it, and the rights you have as a user based in Bangladesh or accessing our services from anywhere in the world.

By accessing or using the 8ee88 website, mobile site, or any associated gaming services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our services immediately and contact our support team.

Information We Collect

To provide a safe, fair, and personalised gaming experience, 8ee88 collects several categories of personal and technical information when you register and use our platform. This includes but is not limited to:

• Identity information: full name, date of birth, national ID number, and a copy of your government-issued identification document for KYC verification.
• Contact information: email address, mobile phone number, and residential address (city or district level — for example Dhaka, Chittagong, Sylhet, Rajshahi, Khulna).
• Financial information: payment method details for processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. We do not store full card numbers or mobile banking PINs.
• Gaming activity: betting history, game preferences, session duration, stake amounts, win/loss records, and bonus usage patterns.
• Technical information: IP address, device type (Android, iOS, desktop), browser type and version, operating system, referring URLs, and cookie identifiers.

How We Use Your Information

The information we collect is used strictly to operate, maintain, and improve the 8ee88 platform and to fulfil our legal and regulatory obligations. Specifically, we use your data for:

• Account creation and management: verifying your identity, setting up your player account, and enabling secure login and account recovery.
• Transaction processing: handling deposits and withdrawals securely, reconciling payments, and preventing fraudulent transactions.
• Customer support: responding to your queries, resolving disputes, and delivering relevant updates about your account or promotions.
• Legal compliance: meeting KYC, AML (anti-money laundering), and responsible gaming obligations by monitoring unusual activity and enforcing age verification (21+ only).
• Platform improvement: analysing aggregated, anonymised usage data to enhance game offerings, website performance, and user experience.

Disclosure of Your Information

8ee88 does not sell, rent, or trade your personal data to any third party. We may share limited information only in the following circumstances:

• Service providers: trusted payment processors (bKash, Nagad, Rocket), identity verification partners, and IT infrastructure providers who are contractually bound to handle your data securely and only for the purpose of delivering services to 8ee88.
• Legal authorities: where required by applicable law, court order, or regulatory authority, we may disclose information without prior notice to you.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom we share data are required to treat it with the same standard of care and confidentiality that 8ee88 applies internally. We do not authorise any partner to use your personal data for their own marketing or commercial purposes.

Cookies and Tracking Technologies

8ee88 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, keep your session active, and analyse site traffic. Cookies are small text files stored on your device by your browser when you visit our site. They do not contain executable code and cannot carry viruses.

You may configure your browser settings to decline cookies or alert you before they are placed. However, disabling cookies may affect the functionality of certain platform features, including automatic login and session continuity. By continuing to use 8ee88 after being informed of our cookie practices, you consent to their use.

Data Security

We take data security seriously. 8ee88 implements industry-standard SSL (Secure Socket Layer) encryption across all data transmissions between your browser and our servers, ensuring that your personal and financial information cannot be intercepted by unauthorised parties. Our servers are hosted in secure data centres with restricted physical access, continuous monitoring, and automated threat detection systems.

Player account passwords are stored using one-way cryptographic hashing — we never store passwords in plain text and our staff cannot view your password. We strongly recommend players use a unique, strong password for their 8ee88 account and enable any available account security features. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

Data Retention

8ee88 retains your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this policy. Following account closure, we retain certain records for a minimum period as required by applicable regulations — for example, transaction records and identity verification documents may be retained for a statutory compliance period. Data that is no longer required is securely deleted or anonymised so that it cannot be linked back to you.

Your Rights

As a user of 8ee88, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: subject to legal retention requirements, you may request the deletion of your personal data. Please note that we may be required by law to retain certain records even after a deletion request.
• Right to withdraw consent: where our data processing is based on your consent, you may withdraw that consent at any time by contacting us — though this will not affect the lawfulness of processing carried out before withdrawal.

We aim to respond to all valid data rights requests within 30 calendar days. If your request is complex or we are handling a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you in advance.

Third-Party Services and Game Providers

8ee88 integrates games and services from reputable third-party providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. When you access games provided by these studios, certain technical data (such as game session identifiers, RTP outcomes, and device compatibility data) may be processed by the respective game provider's servers as part of delivering the game experience. This processing is governed by those providers' own privacy terms.

8ee88 is not responsible for the data practices of third-party game studios or payment partners once data leaves our direct control. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

Age Restriction and Minors

8ee88 is strictly an 18+ and, per Bangladesh market standards, a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. Our KYC verification process is specifically designed to confirm that all registered players meet this minimum age requirement. If we become aware that a player under 21 has provided us with personal data, we will immediately suspend the account, refund any balance where legally possible, and securely delete all associated personal data without delay.

Changes to This Privacy Policy

8ee88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of 8ee88 following the posting of changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.